Booking Information

The booking conditions and general information set out below are designed to outline our obligations to you and your commitments to us as clearly as possible. Please read them carefully before booking. We want you to have an enjoyable Divequest holiday and the avoidance of any misunderstanding is to our mutual advantage. Many of our individual holidays involve visits to developing countries where travel is still an adventure and local conditions are often very different from those we are used to back home. You should be prepared to cope with unusual situations, local inadequacies and unpredictable events as and when they occur. In particular you should bear in mind that the standard of hygiene in many countries is inadequate and that ‘stomach upsets’ are, as a direct result, a hazard of travel in large areas of the world.

Should you book a holiday with us the conditions set out below form the contract between us. Divequest is a division of Birdquest Ltd. The contract is deemed to have been made at our offices at Kemple End and is subject to English law and the exclusive jurisdiction of the English courts.


ABOUT OUR HOLIDAYS

Holiday Prices: The prices shown in our holiday descriptions for resort and liveaboard stays were available at the time of last updating. The prices charged by resorts and liveaboards, fuel supplements, taxes and exchange rates frequently change, so prices should be considered as indications only. We will quote you the price applicable to your chosen holiday, based on your chosen arrangements, at the time of booking. Our quote will include all pre-payable taxes and fuel supplements applicable at the time of booking, as well as our service charge. You will have the option to accept or decline our quotation before your booking is confirmed by us.

What the Holiday Price Includes: Holiday arrangements include accommodation, a diving package including the use of tanks and weights, local government taxes, entrance fees and chamber fees (unless specified otherwise), fuel surcharges that have already been announced (unless specified otherwise) and compulsory service charges. Meals and transfers are only included where specified. (In the case of liveaboards, transfers are only available at certain times of day and only included for such transfers on the cruise start and end dates.)

What the Holiday Price Excludes: Local government taxes, entrance fees and chamber fees (unless included), travel insurance, passport, visa and vaccination charges, meals (unless included), à la carte dishes, snacks, drinks, tips, laundry, telephone calls, optional excursions and anything else of a purely personal nature. Important: Operators of first-class liveaboards often suggest a tipping level equivalent to 10% of the cruise cost. Naturally, what you elect to give to the usually very hard-working crew is entirely up to you.

Airfares: We will quote you the airfare applicable, based on your chosen routing and airline, current fare levels and booking class availability, at the time of booking, should you want us to arrange flights for you. Our quote will include all pre-payable taxes and fuel supplements applicable at the time of booking, as well as our service charge. You will have the option to accept or decline our quotation before your flights booking is confirmed by us. Many tickets are ‘instant purchase and have to be paid for at the time we make arrangements for you, others do not have to be issued and paid for immediately. Important: Some less developed countries still levy airport departure taxes in cash, rather than have these included in air ticket prices. Where any such taxes are known to us we will alert you in the holiday information we provide to you before departure.

Alternative Flight Arrangements: Our own ‘in-house’ reservation system allows us to access all kinds of airfares and make bookings on flights worldwide. We have very extensive experience in catering for even the most demanding itineraries that visit the most obscure airports in the most far-off places! If you would like to travel from a starting point other than London, travel with another airline, travel by a different route, upgrade to business class or combine your diving holiday with a complicated business trip or non-diving holiday, we can cater for your flight requirements. Just give us a call.

Additional Holiday Arrangements: We will be pleased to arrange reservations at hotels, resorts, dive centres and liveaboards not featured on our website where we are confident of their quality and reliability. Our experienced office can make bookings almost anywhere on Earth. Please contact us.

Restrictions on Participation: All those who book the diving element of a holiday should be fully qualified Open Water divers, and hold either PADI, BSAC, NAUI or other recognized certifying agency qualifications which should be indicated on your booking form. All diving clients warrant that they have no health problems or other physical limitations (such as a history of lung disorders, asthma, epilepsy, diabetes or recent surgery) which would limit their participation in a diving holiday and agree to discontinue diving if respiratory congestion or a head cold takes place during the holiday. If any client has any medical condition contrary to these requirements they must produce, prior to booking, a medical certificate indicating their fitness for diving. Anyone failing to notify us at the time of booking of any such limitations faces the risk of losing the diving element of the holiday. If you have any doubts about your ability to participate fully in a holiday then please contact our office before making a booking.


BOOKING & PAYING FOR A HOLIDAY

Provisional Bookings: Please telephone us on 01254-826322 (international: +44-1254-826322) or email us at divers@divequest-diving-holidays.co.uk to check if there is space available on the holiday of your choice, and on any flights you require, before sending your booking form to us. Once we have provided you with a quotation, and after you have accepted the quotation, we will normally be able to hold open space for you while you send in your booking form and deposit.

Definite Bookings: To make a definite booking you must either complete and sign our standard booking form (or the downloadable pdf booking form from our website) and post it to us, or complete the on-line booking form at our website www.divequest.co.uk and transmit it to us electronically. You also need to pay us the required total deposit per person, as specified in our quotation (see Payments section below). Important: Many airfares are only available for ‘instant purchase’, and if this is the case we will alert you when quoting for the airfare that the full cost is due on booking, together with the specified deposit for the holiday arrangements. Please note that many liveaboards, and some shore-based operators, now require deposits of 40-50% or more of the holiday cost.

If booking less than two months before the date of departure of the holiday please contact our office before sending any payment: we may well require you to send full payment.

Please see the Payments section below for payment methods.

If you are submitting an on-line booking form and decide you wish to pay the deposit by means a credit or debit card (see Payments sections below), you can, if you are concerned about security, telephone your card details to us. Our website is secure, however.

On receipt of your booking form and deposit our official confirmation will be sent to you.

The person signing the booking form warrants that he/she has the authority to make the booking on behalf of all other persons included on the booking form. (On-line booking forms are deemed to have been signed by the persons submitting them.)

For your own protection we strongly recommend that when you make a booking you hold travel insurance that will cover you for medical/repatriation expenses and for cancellation/curtailment charges in the event you have to cancel due to the illness of yourself, a travelling companion or a close relative, or the cancellation of your holiday as a result of natural disaster or other cause. If you do not already have travel insurance you should take this out as soon as possible.

Group Bookings: We are always very happy to handle group travel arrangements for groups of friends, dive clubs, underwater photography societies etc. For groups of 10 or more (making the same travel arrangements) we can typically provide one free place at the resort or on the liveaboard (although certain liveaboards will provide a free place with groups of 7-9). Please note that free places on flights are not available.

Late Bookings: Whilst emphasizing the desirability of making your holiday booking at the earliest opportunity, it is often possible for us to accept late bookings, although the choice of available accommodations (and flights) may be limited. This is especially true of the busy Easter, July/August and Christmas/New Year periods.

Holiday Invoice: This will usually be sent approximately three months before departure (but up to five months before departure for all bookings on liveaboards and at Wakatobi) and payment must be received by us within 14 days of the date of issue of this invoice. Important: We reserve the right to treat the holiday as cancelled and levy a cancellation charge of 100% of the holiday cost if the full payment is not received by the due date. In any event, you will be responsible for payment of any additional charges that may arise as a result of your late payment.

Payments to Divequest: As well as payments in Pounds Sterling, we are pleased to accept payments in Euros or in US Dollars. If you wish to pay in Euros or US Dollars respectively, please notify us of your intention do so at the time of quotation. Kindly note that if you elect to pay the deposit in one currency you must settle the balance of the tour cost in the same currency. Switching currencies is not possible.

Payments in Pounds Sterling: Any Divequest client, regardless of country of residence, may opt to pay our tour charges in Pounds Sterling and you may pay by any of the following methods:

1. Send us a personal cheque (or building society/bank cheque) made out to Divequest. Cash can also be accepted, but please be sure to send this by registered post.

Overseas residents can, instead of a personal cheque, send us a bank draft (also known as a banker’s cheque) made out in Pounds Sterling and drawn on a United Kingdom bank. This should be sent to our office by airmail or courier service.

2. Have your bank make a wire transfer of the required amount direct to the Divequest Pounds Sterling account at the National Westminster Bank PLC, 11 Spring Gardens, Manchester M60 2DB, England, U.K. When you send the transfer you must instruct your bank that all bank charges (at both ends of the transaction) are charged to you.

For UK residents, our bank’s sorting code is 01-10-01 and our bank account number is 40764885.

For overseas residents, the international bank identifier code (IBAN-BIC) for our bank is NWBK GB2L and the international bank account number (IBAN) for our Pounds Sterling account is GB58 NWBK 011001 40764885.

3. Pay with a debit card issued by a United Kingdom bank displaying either the Visa, Maestro, Solo, Delta or Electron logos.

4. Pay with a credit card (or a debit card issued by an overseas bank) displaying the Visa or MasterCard logos.

Payments in Euros: Any Divequest client, regardless of country of residence, may opt to pay our tour charges in Euros and you may pay by any of the following methods:

1. Send us a personal cheque made out to Divequest in Euros. This should be sent to our office by airmail or courier service. As personal cheques drawn on banks outside the United Kingdom can take up to a month or more to clear, personal cheques cannot be used for late bookings.

2. Have your bank make a wire transfer of the required amount direct to the Divequest Euro account at the National Westminster Bank PLC, 11 Spring Gardens, Manchester M60 2DB, England, U.K. The international bank identifier code (IBAN-BIC) for our bank is NWBK GB2L and the international bank account number (IBAN) for our Euro account is GB42NWBK60720266143713. When you send the transfer you must instruct your bank that all bank charges (at both ends of the transaction) are charged to you.

3. Pay with a credit card or a debit card displaying the Visa or MasterCard logos.

Please note that we cannot bill your card in Euros directly, but only in the Pounds Sterling equivalent. When we bill your card we will convert the amount due in Euros to Pounds Sterling at the ‘spot rate’ for Euros to Pounds on the day we charge your card, so there will be no bank commission involved. However, please be aware that your card company may apply a foreign exchange charge when converting Pounds Sterling to Euros, so the amount charged by your card company to your card may well be higher than the amount due to Divequest in Euros plus the 2% card handling charge.

Payments in US Dollars: Any Divequest client, regardless of country of residence, may opt to pay our tour charges in US Dollars and you may pay by any of the following methods:

1. (Method available to residents of the United States only.) Make a wire transfer of the required amount in US Dollars direct to the Birdquest account at Wells Fargo, 10900 Research Boulevard, Austin, TX 78759. Our bank’s routing number for domestic wire transfers is 121000248 and our bank account number is 3368433078. This is the preferred method. (If you find it easier, you can mail a personal check directly to our bank, but if you do this be sure to enclose a covering note asking them to credit the Birdquest account, quoting the account number shown above.)

2. Send us a personal cheque (drawn on a United States bank) made out to Divequest in US Dollars. This should be sent to our office by airmail or courier service. As personal cheques (checks) drawn on banks outside the United Kingdom can take up to a month to clear, personal cheques (checks) cannot be used for late bookings.

3. Have your bank make a wire transfer of the required amount direct to the Divequest US Dollar account at the National Westminster Bank PLC, 11 Spring Gardens, Manchester M60 2DB, England, U.K. The international bank identifier code (IBAN-BIC) for our bank is NWBK GB2L and the international bank account number (IBAN) for our US Dollar account is GB95 NWBK 6073 0106 4172 72. Alternatively, the Swift code for our account is GB95BK60730106417272 and the NX number is NXCCBGJKUSD01. When you send the transfer you must instruct your bank that all bank charges (at both ends of the transaction) are charged to you.

4. Pay with a credit card or a debit card displaying the Visa or MasterCard logos.

Please note that we cannot bill your card in US Dollars directly, but only in the Pounds Sterling equivalent. When we bill your card we will convert the amount due in US Dollars to Pounds Sterling at the ‘spot rate’ for US Dollars to Pounds on the day we charge your card, so there will be no bank commission involved. However, please be aware that your card company may apply a foreign exchange charge when converting Pounds Sterling to US Dollars, so the amount charged by your card company to your card may well be higher than the amount due to Divequest in US Dollars plus the 2% card handling charge.


CANCELLING, ALTERING OR TRANSFERRING A BOOKING

Subsequent Cancellation: Any cancellation by you of a definite booking must be notified to us in writing (fax or email are acceptable) and will take effect on the day that this is received by us. The following scale of cancellation charges will normally be applied, based on our estimated expenses and losses suffered as a result of your cancellation:

Over 120 days before departure: 100% of total deposit paid
71-120 days before departure: 50% of final holiday price
1-70 days before departure: 100% of final holiday price
Day of departure or later: 100% of final holiday price

Occasionally a holiday may have different cancellation conditions: any such variations will be detailed in the individual holiday description.

If the reason for your cancellation falls within the terms of your travel insurance the cancellation charges will normally be refunded by your insurance company (less any excess applicable).

Altering a Booking: For alterations (as opposed to additions) made subsequent to the time of original booking we reserve the right to levy a £50 administration fee for each alteration in addition to any charges that may be levied by the airline, dive operator or hotel etc in connection with any alteration. (Kindly note that alterations to flights are likely to be costly.)

Transfers: If you wish to transfer your booking to another holiday, including taking the booked holiday at a different time, this will normally be treated as a cancellation and rebooking, and the appropriate cancellation charges will apply.

Substitution: Should you be prevented by reasonable cause (such as illness) from proceeding with your holiday you are free to find a substitute, provided we receive written notification. Within two months of the holiday departure date we may not be able to accept a substitution as within this period the airline may not accept a change of name, or there may not be sufficient time for the substitute to complete visa, health or other travel requirements. Any additional costs incurred as a result of a substitution (such as airline cancellation and reticketing charges) are your responsibility. We reserve the right to reject any substitute should we have reasonable grounds for doing so.

Unused Services: No refund or compensation is payable for any unused accommodation, flight, service or feature provided during the holiday, nor are these exchangeable or assignable to others. If clients make any alterations to any portion of their holiday, such alterations will be completely at their own expense. Clients who do not complete the diving element of their holiday, for any reason, cannot be refunded by us for the unused portion of the diving.

Flight Delays & Missed Flight Connections: If you are seriously delayed departing from your home airport or an airport en route, accommodation, meal and hotel transfer needs may be looked after by the airline concerned if they consider themselves responsible. Kindly note that your tour operator does not carry responsibility for such expenses. Further, most travel insurance policies will allow you to cancel your holiday and obtain a full refund (less any excess applicable) after a certain duration of delay (but you should of course check your policy first!). If you miss an onward connection through a flight delay the insurance situation is usually very different: in this event many insurance policies do not allow you to cancel your holiday and return home, obtaining a holiday curtailment refund afterwards. If you elect to do this all expenses and losses involved are likely to be your own responsibility, so you should check your travel insurance very carefully before opting to take such drastic action! In the event the missed connection is with the same airline, the airline concerned will normally cover any accommodation, meal and hotel transfers involved during the wait for the next onward flight by that airline that has space available, but if the missed connection is with another airline, and provided the flight delay is due to circumstances outside their control or unanticipated events (see below), neither airline, nor your tour operator, carries any financial responsibility and all costs involved are your own responsibility. In such circumstances we will, of course, do our utmost to assist you resume your holiday. Please contact us as soon as possible if you miss a connection and cannot resolve the problem locally. Circumstances outside the airline’s control or unanticipated events include technical or maintenance problems, government action, industrial dispute, war or threat of war, civil strife, terrorist activity, riot, natural or man-made disaster, and severe weather conditions.

Missing the Boat: If for any reason you are delayed in transit and fail to reach a liveaboard boat by the scheduled time of departure, you will be responsible for all costs involved in catching up with the boat (should this be possible to arrange locally), staying at onshore accommodations, alternative diving arrangements etc. In such circumstances we will, of course, do our utmost to assist you resume your holiday. Please contact us as soon as possible if you miss a liveaboard’s departure and cannot resolve the problem locally. If you are worried by the thought of a flight delay, which can happen with even the most reliable airlines, causing you to miss your liveaboard’s departure, we would recommend you travel out at least a day early. Please be sure to make this request at the time of booking if we are handling your air travel.


PRICE CHANGES, TOUR CANCELLATIONS & ALTERATIONS

Provisional Prices: If you are booking far ahead and we are not in a position to give you a confirmed quotation for your holiday at the time of your booking, you may cancel without incurring cancellation charges if the total price shown in our eventual confirmed quotation is more than 10% above the total provisional quotation we have indicated to you.

Currency Adjustments: In the great majority of countries visited by Divequest holidays the local tour operators charge for their services in US Dollars or, much less often, in Euros rather than the local currency, so it is the exchange rate of these currencies against the Pound Sterling which is the key factor.

If the relevant exchange rate changes by a significant amount between the time you are quoted for a holiday and the time your final holiday invoice is issued, we will adjust the holiday price at the time of invoicing, either downwards or upwards as appropriate. We feel this is a realistic and fair way of dealing with exchange rate fluctuations that we have no way of predicting.

If the exchange rate of your payment currency has increased to the extent that we make a cost saving that exceeds 2% of the quoted holiday price you will receive a price reduction that passes on to you the full financial benefit in excess of this level.

If the exchange rate of your payment currency has decreased to the extent that we face a cost increase that exceeds 2% of the quoted holiday price you will be charged a currency adjustment that covers the increase in costs in excess of this level. (At our discretion, we may elect to absorb more than 2%.)

Other causes of Price Alteration: We reserve the right to increase the price of a holiday in the event of cost increases incurred by us that stem directly or indirectly from increases in transportation costs (by air, land or water, and including increases in fuel costs) or increases in government taxes, fees, dues or levies.

Amount and Timing: We will always absorb cost increases stemming from currency movements, transport/fuel cost increases and/or increases in government taxes etc up to a total amount equivalent to 2% of the quoted holiday price. (At our discretion, we may elect to absorb more than 2%.)

No price increase will be made less than 20 days before departure. If any price increase exceeds 8% of the confirmed quoted price of the holiday, you may either opt to pay the increase or you may opt to cancel your booking and receive a full refund or transfer your booking to another of our holidays, provided we receive written notification within 14 days (fax or email are acceptable) of the date of despatch of the price increase notification. Kindly note that normal cancellation charges will apply if you decide to cancel your booking following notification of a price increase of 8% or less of the confirmed holiday price.

Holiday Alteration: Our holiday descriptions are prepared long before the date of operation of many of the holidays that we arrange to those destinations. Subsequent variations may sometimes be made to published details, either voluntarily by us or involuntarily.

Where alterations are necessary they are usually of a non-major nature and will not materially affect the enjoyment of your holiday or your ability to travel. Examples of changes of a non-major nature that can be expected from time to time include rescheduling of departure or arrival times, changes to the holiday dates by up to 2 days in either direction, minor changes to the holiday duration, variations in itinerary that do not significantly alter the nature of your holiday, and substitution of equivalent quality accommodation or liveaboard. We also reserve the right to substitute an alternative group leader on group tours in the event of the illness or unavailability of the scheduled leader. Such non-major changes are not grounds for cancellation without charges.

Occasionally major alterations are necessary. Examples of major alterations are significant changes to the holiday dates, significant lengthening or shortening of the holiday duration, significant changes to the holiday itinerary or the substitution of a distinctly different grade of accommodation for a significant portion of the holiday. Naturally we will do our utmost to notify you before departure in the event of any major alteration. We may have to alter your holiday in the event of circumstances outside our control: for example, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation by air or sea carriers, government action, industrial dispute, war or threat of war, civil strife, terrorist activity, riot, natural or man-made disaster, and severe weather conditions. If a major alteration is made as defined above, whether due to circumstances outside our control or otherwise, you may either agree to proceed with the holiday as modified or, if you prefer, you may cancel your booking and receive a full refund or transfer your booking to another Divequest holiday, provided we receive written notification within 14 days (fax or email are acceptable) of the date of despatch of our notification.

If either a non-major or a major alteration is made which results in lengthening of the holiday, or some other substantial increase in costs, we will absorb whatever we can of the cost increases and only pass any remaining balance to you. In the event of such an alteration, you may either agree to proceed with the holiday as modified and accept the price increase we specify or, if you prefer, you may cancel your booking and receive a full refund or transfer your booking to another Divequest holiday, provided we receive written notification within 14 days (fax or email are acceptable) of the date of despatch of our notification.

Please note that we cannot take responsibility for any additional costs or losses that you may face, including any airline amendment charges you may suffer, as a result of itinerary alterations that are caused by circumstances outside our control.

Holiday Cancellation: We may have to cancel, rather than alter, your holiday in the event of unusual or unforeseen circumstances outside our control (i.e. force majeure): for example, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation by air or sea carriers, government action, industrial dispute, war or threat of war, civil strife, terrorist activity, riot, natural or man-made disaster, or severe weather conditions. In the event that we have to cancel a holiday due to circumstances outside our control we will offer you alternative holiday arrangements if we are able, which you will be free to accept should you wish, or you may opt to receive a full refund.

Liveaboard operators are dependent on reaching a certain level of support for each cruise and reserve the right to cancel the cruise if the minimum viable number of participants is not reached. If any cruise is cancelled due to insufficient support you will receive a full refund of the cruise cost. The same conditions apply to our group holidays and certain other holidays which require a minimum number of participants to operate.

Please note that we cannot take responsibility for any additional costs or losses that you may face, including any airline amendment or cancellation charges you may suffer, if a holiday is cancelled.


OTHER INFORMATION

Dive Sites and Marine Life: We at Divequest pride ourselves on the quality and quantity of research that goes into planning each holiday. Because of this, our brochure offers detailed descriptions of certain dive sites available at each destination in order to illustrate the type and variety of diving available. However, we are unable to guarantee that you will be able to dive any specific dive site at any given destination. One of the most rewarding aspects of diving is the discovery of the many beautiful and fantastic marine species. We try to give a fair idea of the kind of species which are known to occur at particular dive sites. Occurrences of less common species are subject to the whims of ‘Mother Nature’ and we cannot guarantee that particular species will be present on any specific dive, or at any time of the year.

Diving Equipment: Cylinders (usually 12 litre), weights and weight belts are provided by our dive operators. Equipment hire is normally available unless indicated otherwise in the individual holiday description. Please note that diving computers are not usually available for hire.

Surface Intervals: Most travelling recreational divers now ‘computer dive’ and many do not dive very deep: in consequence some dive shop or liveaboard operators now permit very short surface intervals, sometimes as little as 30 minutes or even less. If you intend to dive deep on a regular basis you may find that the surface intervals allowed between dives do not meet your personal preferences. We would advise any diver planning to dive deeply on a frequent basis to consult with the dive operator before a problem arises.

Diving Waivers: All liveaboard and shore-based dive operators will require you to sign a waiver prior to diving which effectively absolves them from any blame or liability whatsoever in the event of an accident. Whether such waivers would be upheld in a court of law, regardless of the circumstances surrounding a particular incident, is a moot point, but the reality is that if you decline to sign the waiver you are very unlikely to be allowed to dive! Important: Please note that bookings are only accepted by us on the basis that you will sign the relevant waiver(s). If you wish to see a copy of the waiver prior to booking we will do our best to obtain a copy from the operator concerned, but please bear in mind that this can be time consuming and your accommodation and flight options may expire before it arrives. Please note that, once a booking has been confirmed, we cannot accept a cancellation without charges owing to disinclination to sign a diving waiver.

Airlines, Airports, Aircraft Types: As all flights in connection with our holidays are arranged on an individual basis, we are not in a position to state in the tour descriptions the airlines or airports to be used by our clients. If you book air travel with us, details will be provided in your flight itinerary, which will be sent out well in advance of your travel. We are not in a position to state the aircraft types which will be used.

Please note that European Union regulation number 2111/2005 establishes a list of air carriers subject to an operating ban within the European Union. You can rest assured that Divequest will not book you a flight inside the European Union on any such airline, and should any airline we book you on for a flight inside the European Union be subsequently added to this list we will reroute you. The EU regulation establishes a right for passengers to be re-routed or, if necessary, reimbursed, if they have been booked on a banned airline.

Passports, Visas and Vaccinations: You are responsible for ensuring that you bring with you a valid passport (which should have at least 12 months left to run at the commencement of the tour) plus, where necessary, a valid visa and/or a valid Yellow Fever vaccination certificate. Remember, if your passport is getting full, that any visa will require a full blank page plus space on the opposite page for entry and exit stamps. The tour information we will send you will provide information about any visa or vaccination certificate requirements known to us at the time the information is issued, but, as regulations can change, you are normally responsible for checking visa requirements yourself and, if a visa is necessary, obtaining your visa direct from the appropriate embassy or consulate.

Computerized Mailing List: All names and addresses on the Divequest mailing list are stored on computer files. These files will most definitely not be passed to any other party, for advertising purposes or for any other reason, but should you object to having your name and address stored in this way please inform our office and we will remove your entry.

Complaints: In the event that you have cause for complaint you should notify the management of the dive centre, the management of the accommodation or our office (where appropriate) as soon as possible so that we may do our best to assist you. On a Divequest group holiday, you should notify the leader as soon as possible. If a problem remains unresolved in spite of prompt notification then you should make a complaint in writing to our office within 28 days of the completion of the holiday.

Liability: We take all reasonable steps to ensure that the holidays we offer are properly arranged and that the travel agents, vehicle operators, hotels, restaurants, dive centres, liveaboard operators and other organizations we use are reputable. We will accept liability for matters which arise as a direct result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including acts or omissions by our employees or agents. Further we will accept liability for any negligent act or omission by our suppliers, who may operate elements of your holiday arrangements. We will accept full liability for death, personal injury or illness arising out of our negligence or that of our employees, agents or suppliers. In the case of any other loss or damage suffered as a result of our negligence or that of our employees, agents or suppliers we limit the maximum extent of our liability to twice the amount paid for the holiday in question. However, we cannot accept responsibility for claims arising out of carriage by air, sea or land, or provision of hotel accommodation. We have no control over the carriers or providers concerned and you are subject to their terms and conditions, which are governed by international conventions which exclude or limit liability in respect of death, injury, delay and loss or damage to baggage. It is also important to note that operational decisions may be taken by air or sea carriers, or airport authorities, that result in delays, diversions or rescheduling. We have no control over such decisions and are therefore unable to accept responsibility for them.

Your Financial Protection: Our ATOL number is 2937. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers listed on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.



TRAVEL INSURANCE

It is very important that you obtain insurance cover against the usual risks associated with travel, from the time of booking your holiday until the time you return home. If you are in a position to take out travel insurance you would be very ill-advised to travel without it. Please ensure that your insurance provides adequate protection against the two major concerns: medical/repatriation expenses while abroad and cancellation/curtailment charges in the event that you, a travelling companion or a close relative fall ill either before or during the holiday, or the cancellation of your holiday as a result of natural disaster or other cause. Most of those travelling abroad more than once a year will find that taking out an annual travel insurance policy is the simplest and most cost-effective option.

We strongly recommend that all divers take out specialist diving medical and evacuation insurance cover. In our opinion this is far superior to the cover provided by ‘regular’ travel insurance companies, who generally have little experience catering for diving emergencies. We believe that Divers Alert Network or DAN offer the best cover, including access to diving medical specialists 24 hours per day. If you have such cover you will only need regular travel insurance cover for your holiday and you will be covered for diving to the maximum depth permitted by your certifying agency.

DAN Europe (United Kingdom & Ireland)
PO Box 5072, Leicestershire LE9 4ZQ, United Kingdom. Tel: 0870-8728888. Fax: 01455-271119. Email: uk@daneurope.org
(There are also DAN offices in North America and in most other European countries.)

Divers, especially underwater photographers, carry a lot of expensive equipment. Regular travel insurance does not provide sufficient cover and so, if you are not already covered under your household policy, we recommend you take out specialist insurance cover for your equipment.